Customer Service Representative with Italian
Popis
We are searching for a dedicated and skilled team member for the position in B2B customer service for our client, a world market leader in the oil and gas industry. If you are ready to become a reliable point of contact for English and Italian speaking customers and suppliers, apply now.
- Making sure your assigned customers and suppliers are given a great customer experience
- Communicating with customers and suppliers over the phone and by email regarding orders, invoices and payment completion
- Making sure order management, invoicing and system support issues are worked on in a timely manner
- Following up on customer and supplier issues and investigating the root cause.
- Communicating with Sales and other functions regarding potential financial issues
- Monitoring and maintaining KPIs regarding customer service processes
Požadujeme
- A completed bachelor or master’s degree
- At least 1 year experience in B2B customer service, logistics or order management
- Fluency in English and Italian is essential
- Great communication skills and customer focus
- Good time management and team spirit
Nabízíme
- Onsite work in a multinational team for a global company
- Competitive salary
- 120 CZK meal vouchers fully compensated by the company
- 5 weeks of holidays
- Annual bonus paid out in your January salary
- Recognition award in the form of Flexi Pass vouchers
- Possibility to get a MultiSport card
- Covering the first 2 days of sickness with 100% of the salary
- „Floating holidays“ – fully paid days off as a compensation for a public holiday during the weekend
Informace o pozici
Kontaktní osoba: Lucie Hlaváčková
