Nalezen 1 výsledek pro "application-manager-adecco-emea-business-solutions-sro-1669166502-sy7fl7"
ManpowerGroup s.r.o.
Prague
Technical Support Engineer L1 - L2 - L3 w/English only! Welcome: Spanish, Italian, German, French Speakers Get your foot in 3rd level technical support and become a subject matter expert in a selected areaLearn something new every day while helping the world run better. Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications. Adhere to KPIs, especially responsiveness SLAs and productivity goals, ensuring that emergency situations or business-critical issues are resolved in the most timely and effective manner possible. Demonstrate a high level of expertise with product functionality and continuously develop core product skillset as new innovations are released. Create Knowledge Base Articles and Wiki documents. Create Code Corrections and collaborate with Product Area Leads and the Engineering team. Collaborate with other internal cross-functional and global teams. Coach and mentor new hires and other support engineers to help them increase their product expertise and productivity. Maintain and follow a personal development plan by leveraging formal training and knowledge plans. Perform other duties as per individual agreement. Požadujeme Bachelor’s degree, preferably in Information Technology or Computer Science, and experience in Product Support, Software Development, IT, or Quality Assurance. Advanced English proficiency. Excellent written and oral communication skills; ability to listen and work with customers in real time. Ability to effectively handle difficult and challenging customer interactions while maintaining professionalism and composure. Strong willingness to learn and grow. Nice to have: reading SQL, Java, JavaScript, or other programming languages, Splunk, Dynatrace, LLM, BTP, API. Nabízíme Yearly bonuses Paid sick days and fully refunded sick leaves Flexible start and end of working hours Contributions to pension and life insurance Meal vouchers 5 weeks of holidays Educational courses, coaching, and mentoring opportunities Free massage sessions Cafeteria plan Free access to fitness studio Generous employee shares program And more attractive benefits
