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Technical Support Engineer L3 - English only!

Prague
Mzda dohodou
Zveřejněno 14. 11. 2025
Platné do 12. 12. 2025
Popis pozice

Get your foot in 3rd level technical support and become a subject matter expert in a selected area

Learn something new every day while helping the world run better.

  • Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
  • Adhere to KPIs, especially responsiveness SLAs and productivity goals, ensuring that emergency situations or business-critical issues are resolved in the most timely and effective manner possible.
  • Demonstrate a high level of expertise with product functionality and continuously develop core product skillset as new innovations are released.
  • Create Knowledge Base Articles and Wiki documents.
  • Create Code Corrections and collaborate with Product Area Leads and the Engineering team.
  • Collaborate with other internal cross-functional and global teams.
  • Coach and mentor new hires and other support engineers to help them increase their product expertise and productivity.
  • Maintain and follow a personal development plan by leveraging formal training and knowledge plans.
  • Perform other duties as per individual agreement.

    Požadujeme

  • Bachelor’s degree, preferably in Information Technology or Computer Science, and experience in Product Support, Software Development, IT, or Quality Assurance.
  • Advanced English proficiency.
  • Excellent written and oral communication skills; ability to listen and work with customers in real time. 
  • Ability to effectively handle difficult and challenging customer interactions while maintaining professionalism and composure.
  • Strong willingness to learn and grow.

     

    Nice to have: reading  SQL, Java, JavaScript, or other programming languages, Splunk, Dynatrace, LLM, BTP, API.

    Nabízíme

  • Yearly bonuses
  • Paid sick days and fully refunded sick leaves
  • Flexible start and end of working hours
  • Contributions to pension and life insurance
  • Meal vouchers
  • 5 weeks of holidays
  • Educational courses, coaching, and mentoring opportunities
  • Free massage sessions
  • Cafeteria plan
  • Free access to fitness studio
  • Generous employee shares program
  • And more attractive benefits

    • Inzerent
    ManpowerGroup s.r.o. logo

    ManpowerGroup s.r.o.

    Navštívit web

    ManpowerGroup je lídrem v oblasti pracovních sil a poskytuje komplexní řešení v oblasti lidských zdrojů. Nabízí široké spektrum služeb, včetně náboru, outsourcingu a poradenství v oblasti zaměstnanosti.

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    Technical Support Engineer L3 - English only! | WOFINO